"We have done all we can to fix them." The email was sent by LuLaRoe's corporate office to its salespeople, who sell the multilevel marketer's brightly colored clothing to their friends online and at parties in their homes. It provides a recap of remarks during a company-wide webinar meeting held that same day with a number of top executives, including LuLaRoe president and cofounder DeAnne Stidham. In a statement to Business Insider regarding the email, a LuLaRoe representative said the company stands behind the integrity and quality of its products and takes concerns seriously. "By and large, consumers love our products," the statement reads. "We encourage our independent retailers to remind their customers that they can contact them to help facilitate an immediate exchange or full refund if they are unsatisfied with their product." During the January 17 meeting, Winget addressed customer complaints about the leggings, according to the email. Photo: Laura McIntyre More "I want to talk about our leggings, this is major one for me. We're still getting emails and concerns about holes," Winget said. The company uses a "special brushing technique" to make the leggings soft, which weakens the fibers of the pants, he said. The best solution would be to no longer use the brushing technique. "But then they're not buttery soft," he said. The company has tried a number of fixes.
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